Marif

Frequently Asked Questions

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How do I know if the salon or specialist is trustworthy?

Every service provider on Marif has genuine ratings from users, before-and-after photos, and the number of bookings. This helps you make a confident decision.

Are there trusted salons in Al Ain?

Yes, Marif houses the best salons in Al Ain.

Can I write a review after booking?

Absolutely! After every session, you will be asked to rate the service. These reviews are visible to other users to ensure transparency.

Is Marif available in all Emirates?

Yes. Marif initially started in Al Ain and now operates across the UAE, including Abu Dhabi, Dubai, Sharjah, Ajman, Ras Al Khaimah, and Umm Al Quwain.

Do I need an account to use Marif?

Yes, creating an account via email or phone number is required so you can book and track your reservations.

Is Marif available on all devices?

Yes, the app is available on Google Play and Apple App Store.

Can I cancel my reservation through the app?

Yes, through the “My Bookings” section, you can easily cancel your reservation without contacting the salon.

What is your privacy policy?

You can read the full privacy policy here: https://www.marif.ae/en/privacy-policy

Can I delete my account?

Yes, you can request account deletion through this link: https://www.marif.ae/delete-account

How can I contact Marif support?

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Via email: info@www.marif.ae 

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or WhatsApp: 00971557380080

What is Marif?

Marif is an Emirati booking app that brings together the best beauty salons, clinics, beauty experts, and home sessions all in one place. You can book within seconds, pay online, and read genuine reviews before making your decision.

How can I use the app?

Marif allows you to send instant digital gift cards that can be used at participating salons, making it the perfect gift for any occasion.

Are home services available in the app?

Yes! Marif offers at-home beauty sessions by certified professionals, including makeup, hair, skincare, massage, and nails.

Can I send a beauty session as a gift?

Absolutely. Marif offers custom-designed digital gift cards that allow you to send a service or a monetary amount to anyone within the UAE.

What’s the difference between a service gift card and a value gift card?

A **service gift card** allows you to choose a specific session from a salon or beauty expert, while a **value gift card** is a digital balance that can be used for any booking within the app.

Can I add a personalized message with the gift card?

Yes, you can write a personalized message that is sent elegantly and instantly along with the gift card.

Do gift cards expire?

It remains valid for one year from the date of submission, and can be used for any service available on the application.

What payment methods are available?

Marif supports electronic payments using Visa and MasterCard, in addition to the Marif digital wallet.

What is Marif Wallet?

It is an internal wallet that you can top up with funds to use for bookings easily, without needing to enter your card details each time.

Can I get a refund if I cancel a booking?

Yes, if you cancel within the allowed time, the amount will be refunded directly to your wallet or according to the service provider’s policy.